Shipping policy

Shipping Policy

Last updated: 19 September 2026

At Lit Wicks London, we carefully prepare and package every order to ensure your candles, wax melts, home fragrance products, personalised gifts and other products arrive safely.

We ship internationally. Shipping options, estimated delivery times and applicable shipping prices are calculated and displayed at checkout based on your delivery destination, order and available shipping services.

1. Order Processing

Orders are normally processed once payment has been successfully received.

We aim to prepare and dispatch orders within 2–5 working days, unless a different processing time is stated on the relevant product page.

Working days are Monday to Friday and exclude UK bank holidays.

During busy periods, including Christmas, Valentine's Day, Mother's Day, Father's Day, Black Friday, product launches and promotional events, processing times may be longer.

2. UK & International Shipping

We offer delivery to the UK and selected international destinations.

Available shipping options and prices are calculated based on your delivery address and are displayed at checkout before you complete your purchase.

International shipping costs vary depending on the destination, parcel size, weight and available delivery service.

Delivery times also vary depending on the destination and shipping service selected.

Please note that international deliveries may take longer due to customs processing, local postal services and circumstances outside our control.

3. Shipping Prices

Shipping prices are calculated and displayed at checkout.

The shipping price shown at checkout will depend on:

Your delivery destination
The size and weight of your order
The shipping service available
Whether your order is being shipped within the UK or internationally

You will be shown the applicable shipping cost before completing your purchase.

4. International Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT or other charges imposed by the destination country.

Unless otherwise stated at checkout, any customs duties, import taxes or additional charges imposed by the destination country are the responsibility of the customer.

Lit Wicks London does not control customs processing times or charges imposed by customs authorities.

Customers are responsible for ensuring that the products they order can legally be imported into their country.

5. Delivery Times

Delivery times are estimates and may vary depending on the destination and delivery service selected.

As a general guide, customers should allow:

Processing: 2–5 working days
UK delivery: estimated delivery time shown at checkout
International delivery: estimated delivery time shown at checkout

Delivery times are not guaranteed unless a specific guaranteed delivery service has been purchased and confirmed.

Delays may occur due to weekends, bank holidays, customs processing, adverse weather, courier delays, postal disruption, industrial action or other circumstances outside our reasonable control.

6. Tracking

Where a tracked delivery service is available and selected, tracking information will be provided once your order has been dispatched.

Please allow some time for tracking information to become active after dispatch.

If your tracking information has not updated for several working days, please contact us at info@litwickslondon.com.

7. Incorrect Delivery Information

Please make sure your delivery address is complete and accurate before completing your order.

Lit Wicks London is not responsible for delays or additional costs caused by an incorrect or incomplete delivery address supplied by the customer.

If you realise that you have entered the wrong address, contact us as soon as possible at:

info@litwickslondon.com

We will make reasonable efforts to update the address before your order is dispatched, but we cannot guarantee that changes will be possible once your order has entered the dispatch process.

8. Damaged Orders

We carefully package our products before dispatch.

If your order arrives damaged, please contact us as soon as possible at info@litwickslondon.com.

Please provide:

Your order number
Photographs of the damaged product
Photographs of the packaging
Details of the damage

Please keep the original packaging until the issue has been resolved, as it may be required when investigating a delivery claim.

9. Incorrect or Missing Items

If you receive an incorrect item or something is missing from your order, please contact us at info@litwickslondon.comas soon as possible.

Please include your order number and details of the issue so that we can investigate and provide an appropriate resolution.

10. Lost or Missing Parcels

If your order has not arrived within the estimated delivery timeframe, please contact us at:

info@litwickslondon.com

We will make reasonable efforts to investigate the delivery with the relevant postal or courier service.

International deliveries may take longer than expected due to customs or local delivery networks.

11. Personalised Products

For personalised products, you are responsible for checking that all names, dates, messages and other personalisation details are correct before completing your order.

Personalised products may require additional processing time.

Please contact info@litwickslondon.com as soon as possible if you believe there is an error with a personalised product.

12. Seasonal & Busy Periods

During busy periods, processing and delivery times may be longer than usual.

This may include:

Christmas
Valentine's Day
Mother's Day
Father's Day
Black Friday
Product launches
Promotional events

We recommend placing orders early if you need them for a specific date or occasion.

13. Delivery Dates

If you are purchasing an item for a birthday, wedding, anniversary, Christmas or another special occasion, please allow sufficient time for processing and delivery.

Unless a guaranteed delivery service has been specifically purchased and confirmed, we cannot guarantee delivery on a particular date.

If you require an order by a specific date, please contact us at info@litwickslondon.com before placing your order.

14. Circumstances Outside Our Control

We are not responsible for delays caused by circumstances outside our reasonable control, including severe weather, natural disasters, postal or courier disruption, customs delays, transport disruption, strikes, government restrictions or other unforeseen events.

Where possible, we will keep customers informed of significant delays affecting their orders.

15. Consumer Rights

Nothing in this Shipping Policy affects your statutory rights under applicable consumer law.

If your order arrives faulty, damaged, incorrect or otherwise does not meet your legal rights, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

Please contact info@litwickslondon.com if you experience an issue with your order.

16. Contact Us

If you have any questions about shipping, delivery or your order, please contact us:

Lit Wicks London
Website: litwickslondon.com
Email: info@litwickslondon.com
United Kingdom

When contacting us about an order, please include your order number wherever possible.