Terms of service
Terms of Service
Last updated: 19 September 2026
OVERVIEW
This website is operated by Lit Wicks London (“Lit Wicks London”, “we”, “us” or “our”). Throughout the site, the terms “we”, “us” and “our” refer to Lit Wicks London.
Our website is litwickslondon.com and is an online store offering candles, wax melts, home fragrance products, personalised gifts, gift sets and related products.
Lit Wicks London offers this website, including all information, tools and services available from this site to you, the user, subject to your acceptance of all terms, conditions, policies and notices stated here.
By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms and policies referenced or linked to from these Terms.
These Terms apply to all users of the website, including browsers, customers and contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms. If you do not agree to these Terms, you should not access the website or use our Services.
Any new features or tools added to our store will also be subject to these Terms.
You can review the most current version of these Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of changes constitutes acceptance of those changes.
Our online store is hosted on Shopify, which provides the ecommerce platform that allows us to sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are legally able to enter into a binding contract under the laws applicable to you.
If you are under 18, you should only use this website with the involvement and permission of a parent or legal guardian.
You may not use our products or Services for any illegal or unauthorised purpose or in violation of any applicable laws or regulations.
You must not transmit any worms, viruses or any code of a destructive nature.
A breach or violation of these Terms may result in termination or restriction of your access to our Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service or cancel an order where we have a legitimate reason to do so, including where we suspect fraudulent, unlawful or unauthorised activity.
You understand that information you provide to us may be transferred through various networks and may be processed by third-party service providers where necessary to provide our Services.
Payment information is processed securely through our payment providers. We do not normally have access to or store your full payment card details.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service or access to the Service without our express written permission.
The headings used in these Terms are for convenience only and do not affect the interpretation of these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We make reasonable efforts to ensure that information provided on our website is accurate and up to date.
However, we do not guarantee that all information on the website will always be complete, accurate or current.
The information on our website is provided for general information and product-related purposes. You should contact us if you require clarification about a product, order or service before purchasing.
Our website may contain historical information, which is provided for reference only and may not be current.
We reserve the right to modify the contents of our website at any time. However, we are not obliged to update every piece of information on the website.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Product prices are subject to change.
We reserve the right to modify, suspend or discontinue any part of our Service or website where reasonably necessary.
We will not be responsible for losses arising solely from changes to our website or product availability, except where liability cannot legally be excluded.
Nothing in these Terms affects your statutory rights as a consumer.
SECTION 5 – PRODUCTS AND SERVICES
Certain products and services may only be available online through our website.
Products may be available in limited quantities and may be subject to our Returns and Refunds Policy.
We make reasonable efforts to display product images and colours as accurately as possible. However, the appearance of colours may vary depending on your device or screen.
We reserve the right to limit quantities purchased where reasonably necessary, including where we suspect unusual, fraudulent or unauthorised purchasing activity.
Product descriptions, availability and prices may change without notice.
We reserve the right to discontinue products at any time.
Personalised products
For personalised products, you are responsible for ensuring that all names, wording, dates and other personalisation details provided at checkout are correct.
Because personalised products are made specifically according to your instructions, cancellation, return or refund rights may differ from standard products where permitted by law.
If we make an error in personalisation that differs from the information you supplied, please contact us as soon as possible at info@litwickslondon.com.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel an order where there is a legitimate reason to do so.
We may limit or cancel quantities purchased per person, household or order where necessary.
If we change or cancel an order, we may attempt to notify you using the email address, telephone number or billing information provided when the order was placed.
You agree to provide accurate, complete and current purchase and account information.
You agree to promptly update your account information, including your email address and payment details where applicable, so that we can complete transactions and contact you when necessary.
For further information about cancellations, returns and refunds, please refer to our Returns & Refunds Policy.
SECTION 7 – OPTIONAL THIRD-PARTY TOOLS
We may provide access to third-party tools or services that we do not control or operate.
These tools may be provided by third-party providers and may be subject to their own terms and privacy policies.
Any use of third-party tools is subject to the relevant provider's terms.
We may introduce additional services or features in the future. These will also be subject to these Terms.
SECTION 8 – THIRD-PARTY LINKS
Our website may contain links to third-party websites or services.
These websites are not operated or controlled by Lit Wicks London.
We are not responsible for the content, availability, privacy practices, security or policies of third-party websites.
If you choose to visit or purchase from a third-party website, you should review its terms and privacy policy before providing personal information or completing a transaction.
Any complaints relating to third-party products or services should generally be directed to the relevant third party.
SECTION 9 – USER COMMENTS, FEEDBACK AND SUBMISSIONS
If you voluntarily send us feedback, reviews, suggestions, ideas, photographs or other submissions, you agree that we may use them for legitimate business and marketing purposes where permitted by law.
This may include displaying customer reviews or user-generated content on our website or social media channels.
Where required, we will seek appropriate permission before using identifiable customer content for promotional purposes.
You are responsible for ensuring that any content you submit does not infringe the rights of another person or contain unlawful, abusive, defamatory or otherwise inappropriate material.
We reserve the right to remove content that we reasonably consider inappropriate, unlawful or in breach of these Terms.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through our store is governed by our Privacy Policy.
Our Privacy Policy explains how Lit Wicks London collects, uses, stores and protects your personal information.
For privacy enquiries, please contact:
Email: info@litwickslondon.com
Website: litwickslondon.com
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times or availability.
We reserve the right to correct errors and update information where necessary.
If an error affects an order you have placed, we may contact you to discuss the issue and, where appropriate, offer you the option to cancel the affected order and receive a refund.
Nothing in this section affects your statutory rights under UK consumer law.
SECTION 12 – PROHIBITED USES
You must not use our website or its content:
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For any unlawful purpose
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To solicit others to participate in unlawful activities
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To violate applicable laws or regulations
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To infringe our intellectual property rights or the rights of others
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To harass, abuse, threaten or defame others
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To submit false or misleading information
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To transmit viruses, malware or other harmful code
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To collect or track another person's personal information without lawful authority
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To spam, phish or attempt to obtain information fraudulently
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To interfere with the security or operation of our website
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To scrape, crawl or copy website content without our permission
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To circumvent or interfere with security features of the website
We reserve the right to restrict or terminate access where there has been a serious or repeated breach of these Terms.
SECTION 13 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
We aim to provide a reliable and secure website, but we cannot guarantee that the website will always be available, uninterrupted, secure or completely error-free.
To the extent permitted by law, Lit Wicks London will not be responsible for losses that arise solely from circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms limits your statutory rights as a consumer or our liability for matters that cannot legally be excluded or limited.
SECTION 14 – INDEMNIFICATION
You agree to be responsible for losses or reasonable costs incurred by Lit Wicks London as a result of your unlawful use of the website or serious breach of these Terms, where permitted by law.
This section does not affect any rights you have as a consumer under applicable UK law.
SECTION 15 – SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or amended to the extent necessary to make it enforceable where possible.
If it cannot be made enforceable, it will be treated as removed from these Terms without affecting the validity of the remaining provisions.
SECTION 16 – TERMINATION
These Terms remain in effect unless terminated by you or us.
We may suspend or terminate your access to our website or Services where we reasonably believe that you have seriously breached these Terms, engaged in fraudulent or unlawful activity, or otherwise misused our Services.
Any rights or obligations that arose before termination will continue where applicable.
SECTION 17 – ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Returns & Refunds Policy and any other policies displayed on our website, constitute the agreement between you and Lit Wicks London regarding your use of our website and Services.
If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.
SECTION 18 – CONSUMER RIGHTS
Nothing in these Terms affects your rights under UK consumer protection legislation.
If you are purchasing products as a consumer in the UK, you may have statutory rights relating to the quality, description and fitness of goods, as well as rights relating to cancellation, refunds and faulty or incorrect products.
Where applicable, these rights apply in addition to any rights provided under our own Returns & Refunds Policy.
SECTION 19 – GOVERNING LAW
These Terms and any separate agreement through which we provide Services to you shall be governed by and interpreted in accordance with the laws of England and Wales, unless applicable consumer protection legislation requires otherwise.
Any disputes will be subject to the jurisdiction of the courts of England and Wales, except where applicable law gives you the right to bring proceedings elsewhere.
SECTION 20 – CHANGES TO THESE TERMS
You can review the most current version of these Terms at any time on this page.
We reserve the right to update, change or replace any part of these Terms by posting updates to our website.
It is your responsibility to check our website periodically for changes.
Your continued use of our website or Services following the posting of changes constitutes acceptance of the updated Terms.
SECTION 21 – CONTACT INFORMATION
If you have any questions about these Terms, your order, our products or our Services, please contact Lit Wicks London.
Lit Wicks London
Website: litwickslondon.com
Email: info@litwickslondon.com
Country: United Kingdom
For customer service, order enquiries, returns, refunds or product questions, please contact:
We aim to respond to customer enquiries as soon as reasonably possible.
Last updated: 19 September 2026